Orders processed before 12pm AEST Monday–Friday will be dispatched same day from our warehouse based in Burleigh Heads, QLD, Australia. Please note that orders may be delayed by one business day during Queensland public holidays.

Express delivery within Australia is free for all orders over $200. For all orders under $200:

Australia Post Standard (2–8 business days): $10
Australia Post Express (1–3 business days): $15

*Please note – this timeframe is calculated from the date your order is dispatched*

Once your order has been shipped you will receive an email with the link to your tracking information. If you do not receive this email please contact: customercare@soleilsoleil.com.au

These shipping timeframes are subject to Australia Post and may see delays during busy times, particularly during sale periods and in the lead up to the festive season. 

View international shipping information here

Please ensure that your item meets our Returns Conditions before starting a return.

Start an Australian (domestic) Return

Start an International Return

Please contact customercare@soleilsoleil.com.au if you have any troubles submitting your return.

The following return conditions do not apply to Afterpay orders or discounted orders. Please see designated Afterpay return conditions in the tab below and designated discounted return conditions in the tab below.

We want you to love your Soleil Soleil purchase and use it for years to come. If for any reason you’re not in love, we can provide a direct exchange, a store credit or a full refund.

Please submit your return within 14 days of receiving your order.

All items must be in their original, unworn, unwashed condition with tags attached.

The cost of return shipping is the responsibility of the customer. When submitting your return you will receive a return shipping label and the shipping fee will be deducted from the total refund amount.

For product exchanges, we will send your exchange with free shipping. To make an exchange for the same or higher value items, follow the steps in our returns portal.

Please read product descriptions carefully to fully understand the fabrication and details when shopping online. 

Please allow 2-5 business days for a refund to be processed from the date the returned item is received by Soleil Soleil. Refunds will be issued to the credit/debit card, Apple Pay or PayPal account used for the original payment. 

Items purchased with Afterpay are eligible for exchange or store credit only—unfortunately we cannot offer refunds on Afterpay purchases. The refunded store credit amount will be equal to the original order value minus return shipping fees.

Full-priced items purchased using discount codes or promotions are not eligible for refunds and can only be returned for exchange or a store credit. The store credit is for the amount the item was purchased for. The cost of return shipping will be deducted from store credit amount.

Reduced items are not eligible for refunds and can only be returned for exchange or a store credit. The store credit is for the amount the item was purchased for. The cost of return shipping will be deducted from store credit amount.

Reduced items purchased also using a discount code are final sale and not eligible for return.

The only exception to this is our welcome code for 10% off your first order. Orders made using this code are still eligible for refunds, store credit and exchanges. 

Submit your return here

We want you to love your Soleil Soleil purchase and enjoy it for years to come. If for any reason you’re not in love, we can provide a refund or store credit.

Unfortunately, we are unable to provide direct exchanges for international customers. These must be processed as a return for refund or store credit, and the exchange piece purchased as a new order through our website.

All items must be in their original, unworn, unwashed condition with tags attached.

Please submit your return here within 21 days of receiving your order.

A flat return shipping fee will be deducted from your refund or store credit, to view the applicable fee, refer to our International shipping table.

Shipping fees, duties, and taxes are non-refundable. Customers are responsible for all return shipping costs.

Please read product descriptions carefully to fully understand the fabrication and details when shopping online.

Please allow 2-5 business days for a refund or store credit to be processed from the date the returned item is received by Soleil Soleil. Refunds will be issued to the credit/debit card, Apple Pay or PayPal account used for the original payment.

Items purchased with Afterpay are eligible for exchange or store credit only—unfortunately we cannot offer refunds on Afterpay purchases. The refunded store credit amount will be equal to the original order value minus return shipping fees.

Full-priced items purchased using discount codes or promotions are not eligible for refunds and can only be returned for a store credit. The store credit is for the amount the item was purchased for.

Reduced items are not eligible for refunds and can only be returned for a store credit. The store credit is for the amount the item was purchased for.

Reduced items purchased also using a discount code are final sale and not eligible for return.

The only exception to this is our welcome code for 10% off your first order. Orders made using this code are still eligible for refunds and store credit.

Submit your return here

Items purchased with Afterpay are eligible for exchange or store credit only—unfortunately we cannot offer refunds on Afterpay purchases. The refunded store credit amount will be equal to the original order value minus return shipping fees.

If a promotion specifies 'All Sales Are Final' the below conditions do not apply and all pieces purchased in that promotion are ineligible for refund, exchange or store credit.

If a product is marked as final sale, please note this is not eligible for returns of any kind unless deemed faulty.

Full-priced items purchased using discount codes or promotions are not eligible for refunds and can only be returned for exchange or a store credit. The store credit is for the amount the item was purchased for. The cost of return shipping will be deducted from store credit amount.

Reduced items are not eligible for refunds and can only be returned for exchange or a store credit. The store credit is for the amount the item was purchased for. The cost of return shipping will be deducted from store credit amount.

Reduced items purchased also using a discount code are final sale and not eligible for return.

The only exception to this is our welcome code for 10% off your first order. Orders made using this code are still eligible for refunds, store credit and exchanges.